| 1 | The quote “take the robot out of the human” comes from Professor Leslie Willcocks, London School of Economics, in “The next acronym you need to know about: RPA”, 2016, published by McKinsey. https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/the-next-acronym-you-need-to-know-about-rpa |
| 2 | Bornet et al., 2017. “Intelligent automation is about creating synergies between RPA, cognitive, chatbots and AI”. https://www.linkedin.com/pulse/from-robotic-process-automation-rpa-artificial-ai-journey-bornet/ |
| 3 | McKinsey, 2017. “Intelligent process automation: The engine at the core of the next-generation operating model”. https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/intelligent-process-automation-the-engine-at-the-core-of-the-next-generation-operating-model |
| 4 | IEEE Std. 2755-2017, IEEE Guide for Terms and Concepts in Intelligent Process Automation. |
| 5 | Mary C. Lacity and Leslie P. Willcocks, 2018. “Robotic Process and Cognitive Automation - The Next Phase”. |
| 6 | King White, 2015, “How Big is the U.S. Call Center Industry Compared to India and The Philippines?”. https://info.siteselectiongroup.com/blog/how-big-is-the-us-call-center-industry-compared-to-india-and-philippines |
| 7 | Institute of Electrical and Electronics Engineers (in charge of setting the standards in the computer science industry), 2017. “IEEE Std. 2755-2017, IEEE Guide for Terms and Concepts in Intelligent Process Automation”. |
| 8 | Gartner, 2019, “Top 10 Strategic Technology Trends for 2020”. https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-technology-trends-for-2020/ |
| 9 | The Nilson Report, 2019. “Payment Card Fraud Losses Reach $27.85 Billion: Annual Fraud Statistics Released by The Nilson Report”. https://www.prnewswire.com/news-releases/payment-card-fraud-losses-reach-27-85-billion-300963232.html |
| 10 | © Bornet, Barkin & Wirtz. Open Access. This figure is distributed under the terms of the Creative Commons Attribution 4.0 International License which permits unrestricted use under certain conditions detailed here: http://creativecommons.org/licenses/by/4.0/ |
| 11 | Refer to Part Four of the book for detailed references. |
| 12 | This definition has been written by the authors, inspired by IEEE Std. 2755-2017. “IEEE Guide for Terms and Concepts in Intelligent Process Automation” |
| 13 | Davenport, Thomas H., 2005. “Thinking For A Living: How to Get Better Performance and Results From Knowledge Workers”. |
| 14 | Avanade, 2017. “Global Research on Intelligent Automation”. https://www.avanade.com/en-us/media-center/press-releases/intelligent-automation |
| 15 | Amy Ann Forni and Rob van der Meulen, 2017. “Gartner Survey Shows 42 Percent of CEOs Have Begun Digital Business Transformation”. Gartner. https://www.gartner.com/newsroom/id/3689017 |
| 16 | Harvard Business Review, 2019. “ How Companies Are Using Intelligent Automation to Be More Innovative ”. https://hbr.org/sponsored/2019/12/how-companies-are-using-intelligent-automation-to-be-more-innovative |
| 17 | Mike Wheatley, 2019. “UiPath becomes world’s most valuable AI startup”. https://siliconangle.com/2019/04/30/uipath-becomes-worlds-valuable-ai-startup-cool-7-billion/ |
| 18 | Louis Columbus, 2018. “10 Charts That Will Change Your Perspective On Artificial Intelligence's Growth”. https://www.forbes.com/sites/louiscolumbus/2018/01/12/10-charts-that-will-change-your-perspective-on-artificial-intelligences-growth/#7eabdaeb4758 |
| 19 | ZDNet, 2019, “Enterprise adoption of AI has grown 270 percent over the past four years”. https://www.zdnet.com/article/enterprise-adoption-of-ai-has-grown-270-percent-over-the-past-four-years/ |
| 20 | PR Newswire, 2020. https://www.prnewswire.com/news-releases/the-global-intelligent-process-automation-market-size-is-expected-to-reach-15-8-billion-by-2025--rising-at-a-market-growth-of-12-5-cagr-during-the-forecast-period-301004589 |
| 21 | Grand View Research, 2020. ”Industry analysis”. https://www.grandviewresearch.com/industry-analysis/machine-learning-market |
| 22 | As an illustration, here is an article on the recent acquisition of Softomotive by Microsoft: https://flow.microsoft.com/en-us/blog/microsoft-acquires-softomotive-to-expand-low-code-robotic-process-automation-capabilities-in-microsoft-power-automate/ |
| 23 | Gartner, 2019. “Worldwide robotic process automation market”. https://www.gartner.com/en/newsroom/press-releases/2019-06-24-gartner-says-worldwide-robotic-process-automation-sof |
| 24 | United States Department of Labor, accessed May 2019. “Seasonally adjusted figures for May 2019”. https://www.bls.gov/news.release/empsit.t17.htm |
| 25 | Number of people undernourished: FAO SOFI (2018) & World Bank (2017) https://ourworldindata.org/hunger-and-undernourishment; Global percentage of population working in agriculture: International Labour Organization, ILOSTAT database, 2018. https://data.worldbank.org/indicator/SL.AGR.EMPL.ZS?end=2018&start=1991&view=chart |
| 26 | Aaron Smith and Monica Anderson, 2017. “Automation in Everyday Life”. Pew Research Center. https://www.pewinternet.org/2017/10/04/automation-in-everyday-life/ |
| 27 | Tipalti, 2020. “Profit per Employee”. https://tipalti.com/profit-per-employee/ |
| 28 | Scott D. Anthony, S. Patrick Viguerie, and Andrew Waldeck, 2016. “Corporate Longevity: Turbulence Ahead for Large Organizations”. Innosight. https://www.innosight.com/wp-content/uploads/2016/08/Corporate-Longevity-2016-Final.pdf |
| 29 | The Game Of Brands, 2019. “Number of robots in Amazon’s warehouses”. Instagram. https://www.instagram.com/p/B05FbE9H2NI/?igshid=1wlp5z8fd5wa5 |
| 30 | Sonali Basak and Christopher Palmeri, 2018. “A Goldman Trading Desk That Once Had 500 People Is Down to Three”. Bloomberg. https://www.bloomberg.com/news/articles/2018-04-30/goldman-trading-desk-that-once-had-500-people-is-down-to-three |
| 31 | Katie Costello, 2019. “Gartner Survey Reveals That CEO Priorities Are Slowly Shifting to Meet Rising Growth Challenges”. Gartner. https://www.gartner.com/en/newsroom/press-releases/2019-05-08-gartner-survey-reveals-that-ceo-priorities-are-slowly |
| 32 | Bill Thomas, 2019. “3 priorities for CEOs in 2019”. WEF. https://www.weforum.org/agenda/2019/01/ceo-priorities-for-success-in-2019/ |
| 33 | PWC, 2019. “22nd Annual Global CEO Survey”. PWC. https://www.pwc.com/gx/en/ceo-agenda/ceosurvey/2019/gx.html |
| 34 | Jacques Bughin, Jeongmin Seong, James Manyika, Michael Chui, and Raoul Joshi, 2018. “Notes from the AI frontier: Modeling the impact of AI on the world economy”. McKinsey Global Institute. https://www.mckinsey.com/featured-insights/artificial-intelligence/notes-from-the-ai-frontier-modeling-the-impact-of-ai-on-the-world-economy |
| 35 | Deloitte, 2018. “Deloitte Global RPA Survey”. Deloitte, 2018. “Deloitte Global RPA Survey”. Deloitte, 2018. “Deloitte Global RPA Survey”. https://www2.deloitte.com/bg/en/pages/technology/articles/deloitte-global-rpa-survey-2018 |
| 36 | Statista, 2019. “AI Statistics About Smarter Machines”, https://techjury.net/stats-about/ai/ |
| 37 | Park R., 2018. HBS, “LEGOs: Still “The Apple of Toys”?” https://digital.hbs.edu/platform-digit/submission/legos-still-the-apple-of-toys/ |
| 38 | Statista, accessed May 2020. “Net profit of the LEGO Group worldwide from 2009 to 2019” https://www.statista.com/statistics/292305/lego-group-net-profit/ |
| 39 | Access Lego Life on Google Play Store: https://play.google.com/store/apps/details?id=com.lego.common.legolife&hl=en |
| 40 | CXO Talk, 2019. “McKinsey: Leap Beyond Digital Transformation” https://www.cxotalk.com/video/mckinsey-leap-beyond-digital-transformation |
| 41 | Sengupta S., 2019. “The ecosystem playbook: Winning in a world of ecosystems”. https://www.mckinsey.com/~/media/mckinsey/industries/financial%20services/our%20insights/winning%20in%20a%20world%20of%20ecosystems/winning-in-a-world-of-ecosystems-vf.ashx |
| 42 | McKinsey Quarterly, 2018. “Building a tech-enabled ecosystem: An interview with Ping An’s Jessica Tan”. https://www.mckinsey.com/featured-insights/china/building-a-tech-enabled-ecosystem-an-interview-with-ping-ans-jessica-tan |
| 43 | According to DBS CEO Piyush Gupta. https://www.dbs.com/livemore/q-dbs-ceo-piyush-gupta.html |
| 44 | https://www.dbs.com/innovation/dbs-innovates/at-dbs-we-act-less-like-a-bank-and-more-like-a-tech-company-with-dbs-bank-ceo-piyush-gupta.html |
| 45 | Jacob Morgan, 2017. “Why the Millions We Spend on Employee Engagement Buy Us So Little”. Harvard Business Review. https://hbr.org/2017/03/why-the-millions-we-spend-on-employee-engagement-buy-us-so-little |
| 46 | Stacy Bronstein, 2019. “Making Organizations “Future-Fit” Is Top of Mind, New Study Finds”. Mercer. https://www.mercer.com/newsroom/with-more-business-disruption-expected-making-organizations-future-fit-is-top-of-mind-new-study-finds |
| 47 | James Griffiths, 2020. “Taiwan's coronavirus response is among the best globally” https://edition.cnn.com/2020/04/04/asia/taiwan-coronavirus-response-who-intl-hnk/index.html |
| 48 | Luke Filipowicz, 2020. “Apple's response to the pandemic has been exemplary — I'm impressed”. https://www.imore.com/apples-response-pandemic-has-been-exemplary-im-impressed |
| 49 | Gettysburg College, n.d. “One third of your life is spent at work”. https://www.gettysburg.edu/news/stories?id=79db7b34-630c-4f49-ad32-4ab9ea48e72b&pageTitle=1%2F3+of+your+life+is+spent+at+work |
| 50 | Jim Clifton, 2017. “The World’s Broken Workplace”. Gallup. https://news.gallup.com/opinion/chairman/212045/world-broken-workplace.aspx |
| 51 | E. Mazareanu, 2019. “Accounting industry in the U.S. – Statistics & Facts”. Statista. https://www.statista.com/topics/2121/accounting-industry-in-the-us/ |
| 52 | Some of the sources used during the authors’ research include: Workfront, 2018. “2017–2018 State of Enterprise Work Report”; Deloitte Access Economics, 2014. “Stancombe Research and Planning”; HBR, Julian Birkinshaw and Jordan Cohen, 2019. “Make Time for the Work That Matters”. |
| 53 | Workfront, 2019. “State of Enterprise work report 2019”. https://www.workfront.com/blog/state-of-work-2019 |
| 54 | McKinsey, 2019. “Global AI Survey: AI proves its worth, but few scale impact”. https://www.mckinsey.com/featured-insights/artificial-intelligence/global-ai-survey-ai-proves-its-worth-but-few-scale-impact |
| 55 | Workfront, 2019. “State of Enterprise work report 2019”. https://www.workfront.com/blog/state-of-work-2019 |
| 56 | Jordan Etkin and Cassie Mogilner, 2016. “Does Variety Among Activities Increase Happiness?” Journal of Consumer Research. https://doi.org/10.1093/jcr/ucw021 |
| 57 | Examples of such platforms include Microsoft Workplace Analytics https://www.microsoft.com/microsoft-365/partners/workplaceanalytics and Work Insights (Google) https://gsuite.google.com/products/workinsights/ |
| 58 | Examples of such platforms include Woebot https://woebot.io/ and Moodkit https://apps.apple.com/us/app/moodkit/id427064987 |
| 59 | Examples of such platforms include Time Doctor and Track.ly. |
| 60 | Examples of such platforms include Polinode and OrgMapper. |
| 61 | Examples of such platforms include Workona, GestStation and Veamly. |
| 62 | An example of such a platform is Calendly. |
| 63 | Examples of such platforms include Activeinbox and Sanebox. |
| 64 | Here is one of these solutions: https://products.office.com/en-in/business/myanalytics-personal-analytics |
| 65 | Net Promoter, n.d. “What is Net Promoter?” https://www.netpromoter.com/know/ |
| 66 | Engage Customer, n.d. “Customer satisfaction on the rise globally”. https://engagecustomer.com/customer-satisfaction-on-the-rise-globally/ |
| 67 | TrendWatching, 2014. “The Future of Customer Service”. https://trendwatching.com/trends/future-customer-service/ |
| 68 | Steven Van Belleghem, 2013. “The Self-Service Economy”. http://www.slideshare.net/stevenvanbelleghem/the-self-serving-economy |
| 69 | Ellie Behling, 2017. RRD. “10 Personalization Statistics You Need to Know: Why Personalized Marketing is the Way to Go”. https://blog.rrdonnelley.com/personalization-statistics/ |
| 70 | McKinsey Global Institute, 2017. “Artificial intelligence: The next digital frontier?” |
| 71 | Dorothy Pomerantz, 2014. “How A Culture Of Innovation Could Win Netflix Some Emmys”. Forbes. https://www.forbes.com/sites/dorothypomerantz/2014/08/20/how-a-culture-of-innovation-could-win-netflix-some-emmys/#3e24ecae19cd |
| 72 | Laura He, 2013. “Google's Secrets Of Innovation: Empowering Its Employees”. Forbes. https://www.forbes.com/sites/laurahe/2013/03/29/googles-secrets-of-innovation-empowering-its-employees/#76d6d52957e7 |
| 73 | Tricia Morris, 2013, “2013 Customer Service Expectations & Frustrations”. Business 2 Community (originally published on Parature). https://www.business2community.com/customer-experience/2013-customer-service-expectations-frustrations-infographic-0681531 |
| 74 | SuperOffice, n.d. “Customer Service Benchmark Report”. http://www.superoffice.com/resources/guides/customer-service-benchmark-report/ |
| 75 | Jacada, n.d. “Vodafone “SAVES” Customers with Jacada”. Featured Customers. https://media.featuredcustomers.com/CustomerCaseStudy.document/jacada_vodafone_86215.pdf |
| 76 | For an academic perspective on the future role of service robots see Jochen Wirtz (2020), “Organizational Ambidexterity: Cost-Effective Service Excellence, Service Robots, and Artificial Intelligence”, Organizational Dynamics, Vol. 49, No. 3; and Jochen Wirtz, Paul Patterson, Werner Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch, and Antje Martins (2018), “Brave New World: Service Robots in the Frontline”, Journal of Service Management, Vol. 29, No. 5, 907-931, https://doi.org/10.1108/JOSM-04-2018-0119 |
| 77 | Jim Gee and Professor Mark Button, 2019. “The Financial Cost of Fraud 2019”. Crowe. https://www.crowe.com/uk/croweuk/-/media/Crowe/Firms/Europe/uk/CroweUK/PDF-publications/The-Financial-Cost-of-Fraud-2019.pdf |
| 78 | Luke Slawomirski, Ane Auraaen and Niek Klazinga, 2017. “The economics of patient safety”. OECD. https://www.oecd.org/els/health-systems/The-economics-of-patient-safety-March-2017.pdf |
| 79 | ReferralMD, n.d. “30 Healthcare Statistics That Keep Hospital Executives Up At Night”. https://getreferralmd.com/2016/08/30-healthcare-statistics-keep-hospital-executives-night/ |
| 80 | Nick Tate, 2017. “4 in 5 Medical Bills Contain Errors: Here's What You Can Do”. Newsmax. https://www.newsmax.com/Health/Headline/medical-bill-error-mistake/2017/08/04/id/805882/ |
| 81 | International Labour Organization, 2019. “Safety and Health at the Heart of the Future of Work”. ILO. https://www.ilo.org/wcmsp5/groups/public/---dgreports/---dcomm/documents/publication/wcms_686645.pdf |
| 82 | Global Education Monitoring Report Team, 2018. “Global education monitoring report, 2019: Migration, displacement and education: building bridges, not walls”. UNESCO. https://unesdoc.unesco.org/ark:/48223/pf0000265866 |
| 83 | Emergo by UL, n.d. “Worldwide Spending on Healthcare”. https://www.emergobyul.com/resources/worldwide-health-expenditures |
| 84 | United States Environmental Protection Agency, n.d. “EPA’s Budget and Spending”. https://www.epa.gov/planandbudget/budget |
| 85 | Multiple approaches exist to end hunger and reduce undernutrition through different investment packages, specific targets, measures, and policy pathways, leading to a wide range of costs. Estimates range from $7 billion to $265 billion per year. |
| 86 | Shenggen Fan, 2018. “The multibillion dollar question: How much will it cost to end hunger and undernutrition?” ReliefWeb. https://reliefweb.int/report/world/multibillion-dollar-question-how-much-will-it-cost-end-hunger-and-undernutrition |
| 87 | Here is a useful summary of how IA can help governments: McKinsey, 2019. “How governments can harness the power of automation at scale”. https://www.mckinsey.com/industries/public-sector/our-insights/how-governments-can-harness-the-power-of-automation-at-scale |
| 88 | World Health Organization, n.d. “WHO Mortality Database”. https://www.who.int/healthinfo/mortality_data/en/ |
| 89 | IHME, Global Burden of Disease, accessed and extracted on October 2019. http://ghdx.healthdata.org/gbd-results-tool |
| 90 | Peerapornratana S., 2019. “Acute kidney injury from sepsis: current concepts, epidemiology, pathophysiology, prevention and treatment”. https://www.kidney-international.org/article/S0085-2538(19)30601-5/pdf |
| 91 | Nenad Tomašev et al., 2019. “A clinically applicable approach to continuous prediction of future acute kidney injury”. Nature. https://www.nature.com/articles/s41586-019-1390-1 |
| 92 | Ray Sipherd, 2018. “The third-leading cause of death in US most doctors don’t want you to know about”. CNBC. https://www.cnbc.com/2018/02/22/medical-errors-third-leading-cause-of-death-in-america.html |
| 93 | Emily Jerry Foundation. https://emilyjerryfoundation.org/emilys-story/ |
| 94 | Yolanda Smith, n.d. “Physician Shortage”. News Medical. https://www.news-medical.net/health/Physician-Shortage.aspx |
| 95 | Wikiwand, accessed May 2020. https://www.wikiwand.com/en/Physician_supply |
| 96 | Baylon website: https://www.gpathand.nhs.uk/ |
| 97 | Tissue Analytics website: https://www.tissue-analytics.com/ |
| 98 | US Department of Transportation, n.d. NHTSA. https://www.nhtsa.gov/sites/nhtsa.dot.gov/files/documents/13069a-ads2.0_090617_v9a_tag.pdf |
| 99 | Pascal Bornet, 2019. “Vehicle Action Prediction, using Artificial Intelligence”. LinkedIn. https://www.linkedin.com/posts/pascalbornet_artificialintelligence-datascience-technology-activity-6515121577095458816-Mtmo |
| 100 | Pascal Bornet, 2019. “The first universal self-driving add-on kit”. LinkedIn. https://www.linkedin.com/posts/pascalbornet_artificialintelligence-innovation-technology-activity-6517034557676584960-TpJ8 |
| 101 | Watch this video of the first world’s first haptic telerobotic system. It transmits realistic touch feedback to the user located anywhere in the world. https://youtu.be/ZJh6T5TADsc |
| 102 | One of the rare examples where machine learning is used to support smelling and tasting senses: Esat Dedezade, 2019. “Meet the world’s first AI-created whisky”. https://news.microsoft.com/europe/features/meet-the-worlds-first-ai-created-whisky/ |
| 103 | Popular technology vendors are Abbyy, Taiger, Workfusion and Antwork. |
| 104 | The main technology vendors on the market are Philips, Siemens and IBM Watson. New entrants with innovative solutions are Arterys, Gauss Surgical, and Zebra Medical Vision. |
| 105 | Pascal Bornet, 2019. “Chester, the first AI Radiologist Assistant”. LinkedIn. https://www.linkedin.com/posts/pascalbornet_artificialintelligence-technology-innovation-activity-6521401764753829888-GuSo |
| 106 | Fast Company, 2017, “This AI Startup Wants To Automate Every Store Like Amazon Go”. https://www.fastcompany.com/40493622/this-ai-startup-wants-to-automate-every-store-like-amazon-go |
| 107 | Pascal Bornet, 2019. “V-Count”. https://www.linkedin.com/posts/pascalbornet_innovation-iot-technology-activity-6492994239268524032-6N4P |
| 108 | Pascal Bornet, 2019. “Intelligent Shopping now available for all shops”. https://youtu.be/adPMISvy8Qo |
| 109 | Technology vendors on this market are Epiplex or Legito. |
| 110 | In this video, you can watch what a Tesla's full autopilot (IA-based) sees: https://youtu.be/U1EyUGl7A48 |
| 111 | Watch the first iris tracking technology and read how it opens the door to amazing applications: https://youtu.be/vE-T6DUaZ1w |
| 112 | Vanessa Gu, 2019. “Singapore’s vision for hands-free immigration clearance”. GovInsider. https://govinsider.asia/innovation/singapores-ica-hands-free-immigration/ |
| 113 | Dave Gershgorn, 2020. “This Simple Facial Recognition Search Engine Can Track You Down Across the Internet”. https://onezero.medium.com/this-simple-facial-recognition-search-engine-can-track-you-down-across-the-internet-518c7129e454 |
| 114 | Popular vendors on the market include Pega, Appian and Mendix. |
| 115 | Pega Systems, n.d. “Award-winning case management and BPM for continuous operational excellence”. https://www.pega.com/products/pega-platform/case-management |
| 116 | Here is an example in action of a low-code platform: Mendix, 2018. “Developing in Mendix Low-code Platform”. YouTube. https://youtu.be/rXR6IFxVOXE |
| 117 | Popular vendors on the market include UiPath, Automation Anywhere and Blue Prism. |
| 118 | UiPath, 2020. “UiPath 2020.4 Monthly Update: A Studio Edition for Everyone”. https://www.uipath.com/blog/april-2020-uipath-monthly-update |
| 119 | I. Barkin, 2019. LinkedIn Learning, “Introducing Robotic Process Automation”. https://www.linkedin.com/learning/introducing-robotic-process-automation/ |
| 120 | Popular technology vendors include Nuance, IPSoft, and Kore.ai. |
| 121 | Sarah Perez, 2019. “Voice assistants in use to triple to 8 billion by 2023”. TechCrunch. https://techcrunch.com/2019/02/12/report-voice-assistants-in-use-to-triple-to-8-billion-by-2023/ |
| 122 | Soul Machines, 2018. “Digital Healthcare for Tomorrow”. https://youtu.be/D2cRUAZm2mc |
| 123 | Soul Machines, 2018. “Jamie's first 100 days”. YouTube. https://youtu.be/eyoBgNY1KA0 |
| 124 | Soul Machines, 2018. “Digital Healthcare for Tomorrow”. YouTube. https://youtu.be/D2cRUAZm2mc |
| 125 | Google, 2018, “Google Duplex: A.I. Assistant Calls Local Businesses To Make Appointments”. https://youtu.be/D5VN56jQMWM |
| 126 | Popular technology vendors include Iodine, Optum and 3M. |
| 127 | A popular platform is Sovren. |
| 128 | A popular platform is LexNLP. |
| 129 | Hugh Son, 2017. “JPMorgan Software Does in Seconds What Took Lawyers 360,000 Hours”. Bloomberg. https://www.bloomberg.com/news/articles/2017-02-28/jpmorgan-marshals-an-army-of-developers-to-automate-high-finance |
| 130 | A popular platform is offered by CaseBank Technologies. |
| 131 | P. Bornet, 2020. “Impressive new Excel function”. YouTube. https://youtu.be/Fmsgby05_vU |
| 132 | P. Bornet, 2020. “When AI creates AI…”. YouTube. https://youtu.be/v5CS9njzIcc |
| 133 | P. Bornet, 2020. “GPT-3 can also answer complex medical questions”. LinkedIn. https://www.linkedin.com/feed/update/urn:li:ugcPost:6691715336192032768?commentUrn=urn%3Ali%3Acomment%3A%28ugcPost%3A6691715336192032768%2C6691716183357571072%29 |
| 134 | Popular vendors include Hootsuite, Quick Search, and Critical Mention. |
| 135 | Talkwalker, 2019. Competitive benchmarking. https://www.talkwalker.com/blog/sentiment-analysis-guide |
| 136 | Popular vendors include Nice, Verint, and CallMiner. |
| 137 | Servion Global Solutions, 2017. “Virtual Assistant - powered by Artificial Intelligence” (start watching the demo at 0:57), YouTube, https://youtu.be/ThtetGx5ct0 |
| 138 | For more explanation on the different machine learning algorithms available, here is one of the most comprehensive sources of information: https://machinelearningmastery.com/a-tour-of-machine-learning-algorithms/ |
| 139 | KDnuggets, 2019. “Which Data Science / Machine Learning methods and algorithms did you use in 2018/2019 for a real-world application?”, https://www.kdnuggets.com/2019/04/top-data-science-machine-learning-methods-2018-2019.html |
| 140 | Thomas Franck, 2019. “Morgan Stanley used AI to study its own analysts and figured out how to beat the market”. https://www.cnbc.com/2019/06/27/morgan-stanley-used-ai-to-study-its-analysts-and-beat-the-market.html |
| 141 | Tableau, 2018. Discovering the commercial benefits with data visualization. https://datarootlabs.com/blog/complex-data-visualization-with-tableau-use-cases |
| 142 | Richard Wike and Bruce Stokes, 2018. “In Advanced and Emerging Economies Alike, Worries About Job Automation”. Pew Research Center. https://www.pewresearch.org/global/2018/09/13/in-advanced-and-emerging-economies-alike-worries-about-job-automation/ |
| 143 | The Data Warehousing Institute, n.d. “Data quality and the bottom line”. http://download.101com.com/pub/tdwi/Files/DQReport.pdf |
| 144 | Headwaters Group, 2017. “Your Unstructured Data is Sexy, You Just Don’t Know It”. https://headwaters.group/your-unstructured-data-is-sexy-you-just-dont-know-it-cio-strategy/ |
| 145 | Leandro DalleMule and Thomas H. Davenport, HBR, 2017. The 2 Types of Data Strategies Every Company Needs. https://hbr.org/2017/05/whats-your-data-strategy |
| 146 | Brian X. Chen and Cade Metz, 2019. “Google’s Duplex Uses AI to Mimic Humans (Sometimes)”. New York Times. https://www.nytimes.com/2019/05/22/technology/personaltech/ai-google-duplex.html |
| 147 | McKinsey Global Institute, 2017. “A future that works: automation, employment and productivity”. |
| 148 | Here is a very valuable source of information on using agile in the context of automation transformations: https://www.mckinsey.com/business-functions/operations/our-insights/the-new-frontier-agile-automation-at-scale |
| 149 | McKinsey, 2018. “Breaking away: The secrets to scaling analytics”. https://www.mckinsey.com/business-functions/mckinsey-analytics/our-insights/breaking-away-the-secrets-to-scaling-analytics?cid=soc-app |
| 150 | McKinsey, 2018. “Breaking away: The secrets to scaling analytics”, https://www.mckinsey.com/business-functions/mckinsey-analytics/our-insights/breaking-away-the-secrets-to-scaling-analytics?cid=soc-app |
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| 158 | Read about the General Data Protection Regulation (GDPR) policy here: https://gdpr-info.eu/ |
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| 162 | Watch the video here: https://youtu.be/En2O3ojmFHA. It shows the medical doctor dragging and dropping algorithms and data features to analyze data correlation. |
| 163 | There are only a few technologies available on the market like Talon, or Dragon by Nuance. |
| 164 | Lars Hulstaert, 2018. “Understanding model predictions with LIME”. Towards Data Science. https://towardsdatascience.com/understanding-model-predictions-with-lime-a582fdff3a3b |
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| 171 | For example, RoboSuite by Reveal Group helps to perform this high-level assessment automatically based on the collection of a few business indicators. https://revealgroup.com/robosuite/robomanager/ |
| 172 | Kryon, 2018. “Kryon Introduces Process Discovery”. https://www.kryonsystems.com/kryon-introduces-process-discovery/ |
| 173 | Here is an example of such a solution in action: Kryon, 2018. “Kryon Process Discovery”. YouTube. Watch a demonstration showing the four steps of a process discovery: https://youtu.be/XF37t_mRbxQ |
| 174 | Businesswire, 2016. “Celonis Launches the First Enterprise-Class, Big Data Analytics Process Mining Platform“. https://www.businesswire.com/news/home/20161207005173/en/Celonis-Launches-Enterprise-Class-Big-Data-Analytics-Process |
| 175 | Here is an example of such a solution in action: SAP Technology, 2016. “Introducing SAP Process Mining by Celonis”. YouTube. https://youtu.be/Q0ftAldBeP4 |
| 176 | Here is an example of a data discovery platform: https://www.sparkbeyond.com/. Also available in video here: “SparkBeyond at Microsoft Inspire July 2018”. YouTube. https://youtu.be/GGvns4CmVoU |
| 177 | Watch the video here: https://youtu.be/kXjVyva0kBY |
| 178 | DataRobot, 2019. Benefits to Data Scientists. https://www.datarobot.com/solutions/data-scientists/ |
| 179 | Choiceworx was the first company to launch, in 2019, a universal intelligent platform for maintenance and monitoring of automation programs: https://choiceworx.com/ |
| 180 | Here is an example of such a platform: https://choiceworx.com/robotinuum/ |
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| 184 | Example of an application with AR Sticky Notes: https://youtu.be/Z8nrEAWlUIw |
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| 186 | Pascal Bornet, 2019. “Holographic telepresence is changing the way we communicate remotely in real-time” https://youtu.be/W-nbxsa5FQQ |
| 187 | Illustration of Paribas and Orange use cases here: https://youtu.be/13ktlkWppVs |
| 188 | Visit Spatial’s website here: https://spatial.io/ |
| 189 | Pascal Bornet, 2019, A hologram of you speaking any language. https://youtu.be/agEStiszjM0 |
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| 193 | See the demo in action: Xiang Zhang, 2017. “Online non-invasive brain typing through EEG-based BCI”. YouTube. https://youtu.be/Dc0StUPq61k |
| 194 | Here is a demo of such technology: Pascal Bornet, 2019. “New generation of prosthetics can read minds... (almost)”. YouTube. https://youtu.be/zBkQbZnqwVY |
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